News & Announcements
Executive Order 124 Re: Public Utilities

Date: April 3, 2020 

To: ALL Town of Smithfield Utility Account Holders 

From: Public Utilities Department Town of Smithfield 

Re: Executive Order No. 124 


On March 31, 2020, North Carolina Governor Roy Cooper issued Executive Order No. 124. This Executive Order (EO) dealt with essential utility services during these unprecedented times. In cooperation with the Governor’s office and in the best interest of the customers of the Town of Smithfield, the Town of Smithfield Public Utilities Department will, from April 1, 2020, and lasting until EO 124 is lifted, take the following courses of action: 


  1. All residential services for water, sewage and electrical power will NOT be disconnected for lack of payment for the next 60 days. Be advised that this is NOT forgiveness of your obligations; rather, it is a deferral. Normal usage charges will be charged and will accrue during this time. It is incumbent upon the account holder to pay the invoice. 
  2. Late fees and penalties involving late payment will NOT be assessed beginning March 31, 2020 and lasting for at least 60 days. Again, normal charges will be assessed and will accrue. The account holder is expected to pay the invoice. 
  3. In order to assist account holders who may struggle to meet their obligation, the Town will make payment plans available for a period of up to 6 months after EO 124 expires. As of this date, EO 124 is in effect from March 31, 2020 and lasts for 60 days. 
  4. The Town will reconnect service for disconnected services, IF the only obstacle remaining to reconnect is lack of payment.

It is important to note that meter tampering remains cause for service termination. Respectfully, 


Ted Credle
Director of Public Utilities 

Mailing Address:
P.O. Box 761, Smithfield, NC 27577
Physical Address:
350 East Market Street
Smithfield, NC 27577
Main Phone: 919-934-2116
Fax: 919-934-1134


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