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We are dedicated to delivering extraordinary service to our community.
In order to set up services, you will be asked to provide the following information:
You can email or call our Customer Service Department at (919) 934-2116, ext. 1105 or ext.1113.
Disclosure of your social security number is voluntary not mandatory. Should you elect not to disclose your number you will need to provide an alternative method of identification satisfactory to the Municipality. Also, because our deposits can be determined by the overall credit rating of a customer, you will be considered a "high-risk," due to our inability to complete the credit check.
As a non-profit utility, the Municipality is charged with the responsibility of prudent management of the municipality's finances. Therefore, we collect a deposit for utility services as a security that all bills will be paid in full by their due date. We realize that most customers pay their bills in full and on time, however we seek to protect the good-paying customers from the detriment of uncollectible accounts by other customers.
In determining the need for a security deposit, the Town of Smithfield employees will give careful consideration to these factors:
P.O. Box 761, Smithfield, NC 27577
350 East Market Street
Smithfield, NC 27577
Main Phone: 919-934-2116
This institution is an equal opportunity provider.
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