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Pay a Utility Bill

Important Notice 

*There is a 2.5% convenience fee for each transaction; electronic checks are not accepted, but debit cards are.

There are other means to pay without fees such as bank draft, two drop boxes (one free standing at the back corner of 350 E. Market Street and one near the rear steps), U.S. mail, your financial institution bill pay system or deliver in person. Please allow a minimum of seven days for your payment to reach us if using U.S. mail or your financial institution bill pay. 

Scheduling a payment to prevent a cutoff WILL NOT PREVENT one from occurring; you MUST contact our Customer Service Department at (919) 934-2116, ext. 1105 or 1113.


On-line bill pay should only be made through the official link below. Any other link is NOT authorized to transact business on the Town’s behalf. Other companies have been known to set up websites using the Town’s logo to collect utility payments.

Utility Payments May Be Made By Any Of The Following Methods:

Pay Online

Please have your current bill available. You will need to know your account number and the amount of your last pay.
Note: Customers who have water/electric service disconnected due to nonpayment must call the Billing and Collections Office to have service restored. Call 919-934-2116 Ext. 1105 or 1113.


Click here to pay utilities online.

Bank Draft
To set up a bank draft, please submit a completed bank draft application and a voided check to 350 East Market Street.

Print Draft Application Here

Walk In
We are located in Town Hall at 350 East Market Street. Customers may visit us Monday through Friday from 8:00 AM to 5:00 PM.

After-Hours Drop Box
An after-hours utility bill drop box is located near the rear entrance of Town Hall at 350 East Market Street.

Mail your payment to PO Box 63027, Charlotte, NC 28263-3027. Payment must be received before 5 p.m. on your bill's due date to avoid penalties and/or disconnection.

Call in your payment to 1-855-603-9197 (credit/debit payments only).

Equal Payment Plan/Budget Billing
The Town of Smithfield's Equal Payment Plan is an easy way to spread out annual energy expense over a 12-month period. Billing under this plan will not result in any greater or lesser payments to the Town of Smithfield than would be the case with customary monthly billings. 

The Equal Payment Plan does allow customers to pay a regular monthly amount—avoiding peaks that come with either summer air conditioning or winter heating.


Sign up for the equal payment plan is every April. Upon approval and signature of agreement, payments begin the following month.

All persons interested must have good account payment history, and their account must be paid in full prior to beginning the Equal Payment Plan. The agreement remains in effect for 12 months. The customer or the Town of Smithfield may decide to end the payment option after the first year. The Town of Smithfield reserves the right to request a payment adjustment conference with the customer between anniversary dates if it appears that the amount billed and the amount paid will vary by a substantial amount. 

Please contact the Customer Service office at 919-934-1377 for inquiries regarding sign up for the Equal Payment Plan.