Finance Department
Pay a Utility Bill

Important Notice


The Town of Smithfield has a new on-line bill payment system. With this new system you will be able to:  

View account detail 

o Transaction history
o Address info
o Account info
o Consumption history 

Pay your bill 

o Pay multiple bills in one payment
o Save credit card for future payments
o Pay by Visa, MasterCard, Discover and American Express 

Sign up for e-Billing  

Manage multiple accounts


There is a 2.5% convenience fee for each transaction and electronic checks are not accepted (see below *), but debit cards are. There are other means to pay without fees such as bank draft, two drop boxes (one free standing at the back corner of 350 E. Market Street and one near the rear steps), U.S. mail, your financial institution bill pay system or deliver in person. Please allow a minimum of seven days for your payment to reach us if using U.S. mail or your financial institution bill pay. 
*Electronic checks are being phased out, but will be taken for the next three months by calling 1-888-272-9829. Press option 3 for “property tax or all other payments” and enter jurisdiction code 3989.  



On-line bill pay should only be made through the official link below. Any other link is NOT authorized to transact business on the Town’s behalf. Other companies have been known to set up websites using the Town’s logo to collect utility payments.

Utility Payments May Be Made By Any Of The Following Methods:

Pay Online

Please have your current bill available. You will need to know your account number and the amount of your last pay.
Note: Customers who have water/electric service disconnected due to nonpayment must call the Billing and Collections Office to have service restored. Call 919-934-2116 Ext. 1105 or 1113.


Click here to pay utilities online.

Bank Draft
To set up a bank draft, please submit a completed bank draft application and a voided check to 350 East Market Street.

Print Draft Application Here

Walk In
We are located in Town Hall at 350 East Market Street. Customers may visit us Monday through Friday from 8:00 AM to 5:00 PM.

After-Hours Drop Box
An after-hours utility bill drop box is located near the rear entrance of Town Hall at 350 East Market Street.

Mail your payment to PO Box 63027, Charlotte, NC 28263-3027. Payment must be received before 5 p.m. on your bill's due date to avoid penalties and/or disconnection.

Call in your payment to 1-855-603-9197 (credit/debit payments only) and 1-888-272-9829 for electronic check. For the electronic check option Press 3 for “property tax or all other payments”, enter jurisdiction code 3989. Electronic checks are being phased out, but will be taken for the next three months.

Equal Payment Plan/Budget Billing
The Town of Smithfield's Equal Payment Plan is an easy way to spread out annual energy expense over a 12-month period. Billing under this plan will not result in any greater or lesser payments to the Town of Smithfield than would be the case with customary monthly billings. 

The Equal Payment Plan does allow customers to pay a regular monthly amount—avoiding peaks that come with either summer air conditioning or winter heating.


Sign up for the equal payment plan is every April. Upon approval and signature of agreement, payments begin the following month.

All persons interested must have good account payment history, and their account must be paid in full prior to beginning the Equal Payment Plan. The agreement remains in effect for 12 months. The customer or the Town of Smithfield may decide to end the payment option after the first year. The Town of Smithfield reserves the right to request a payment adjustment conference with the customer between anniversary dates if it appears that the amount billed and the amount paid will vary by a substantial amount. 

Contact Elaine Andrews in the Customer Service office at 919-934-1377 for inquiries regarding sign up for the Equal Payment Plan.

Mailing Address:
P.O. Box 761, Smithfield, NC 27577
Physical Address:
350 East Market Street
Smithfield, NC 27577
Main Phone: 919-934-2116
Fax: 919-934-1134

Email Public Information Officer:

Report Website Issues:
The Town of Smithfield provides this site as a public service. Unauthorized attempts to modify any information stored on this site or utilize this site for other than its intended purposes are prohibited. The town makes no claims or guarantees about the accuracy or currency of the contents of this website and expressly disclaims liability for errors and omissions in its contents. All information and data on this website is subject to change without notice. Neither the town nor its affiliates, employees or agents shall be liable for any loss or injury caused in whole or in part by use of this website or in reliance upon the information contained herein or linked hereto. You understand and agree that any material downloaded or otherwise obtained through the use of this website is done at your own risk and discretion and that you will be solely responsible for any damages to your computer system or loss of data that results from the download of such material.
The only information the town will obtain about you when you visit this site is the information you provide to it. The Town's use and dissemination of the information you provide is governed by the North Carolina Public Records Law. The town does not sell, rent, or share email addresses or other information about its users.
The ordinances found on the site are provided as a service to town residents and other interested parties. The town makes no promises or guarantees about the accuracy, currency, completeness or adequacy of the contents of these ordinances, and expressly disclaims liability for errors and omissions in their contents. In any situation where the official printed publications of the town differ from the text contained in this website, the official printed publications shall take precedence.
Town fees and charges are subject to change without notice. Town residents and other interested parties are urged to contact the appropriate department to confirm current fees and charges.
Town of Smithfield ADA Compliance Notice: Click Here

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