Public Power: North Carolina's Hometown Connection
Smithfield is a public power community. As such, Smithfield generates revenue from electric sales. These revenues help Smithfield provide many community services and improved facilities for its residents. Because the utility is locally controlled, you have a voice in the activities of the electric system. Customers can speak out on utility issues at Smithfield Town Council meetings. Public power systems are service-oriented and non-profit. The "stockholders" of our utility are the citizens of our community. We are your Hometown Connection.
Public Utilities Department
Smithfield's Public Utilities Department operates and maintains the electric distribution system, the water distribution system, water treatment plant, and wastewater collections system. Smithfield is a member of the North Carolina Eastern Municipal Power Association (NCEMPA) and affiliated with ElectriCities of North Carolina.
The Public Utilities Department always strives to provide the best service possible. Our electric system reliability is constantly at 99.9%, and when problems do arise, crews respond in minutes. The water distribution and wastewater collection systems are well maintained with adequate capacity.
The Public Utilities Department is located in the Operation's Center at 230 Hospital Road. Office hours are between 8:00 and 5:00 Monday through Friday. For questions about service availability and to report system problems, please call the Operation's Center at 919-934-2798. For questions about bill payments or deposits, please contact Customer Service at 919-934-2116 Extension 1105 or 1113.
Smithfield offers electric time-of-use rates for both residential and commercial customers. Co-incidental rates are also available for medium and large commercial and industrial loads.
Maps of the electric, water and sewer systems can be found in the links to the left.